Introduction
At Flash Freight Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing our services, you agree to the terms described herein.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you use our services, you may provide us with the following personal data:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details or other payment methods.
- Account Information: Username and password if you register an account with us.
- Shipment Details: Information related to your shipment, including recipient details, delivery address, and package contents.
1.2 Automatically Collected Information
When you visit our website, certain data is automatically collected through cookies and other tracking technologies:
- IP Address and Device Information: Browser type, operating system, and device type.
- Usage Data: Pages visited, links clicked, and time spent on our website.
1.3 Cookies
We use cookies to enhance your browsing experience, such as remembering your preferences and analyzing website traffic. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing Services
- To process and deliver your shipments.
- To communicate with you about your orders, shipments, and customer service requests.
2.2 Account Management
- To create and manage your account.
- To enable you to track shipments and access your order history.
2.3 Payment Processing
- To process payments securely and prevent fraud.
2.4 Improving Our Services
- To analyze website traffic and usage patterns to enhance the user experience.
- To develop new features and optimize our service offerings.
2.5 Marketing and Communications
- To send you promotional emails, newsletters, and service-related updates (with your consent, where applicable).
- To personalize content and offers based on your preferences.
3. Sharing Your Information
Flash Freight Express does not sell, trade, or rent your personal information. We may, however, share your data with trusted third parties in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers who assist us with:
- Payment processing
- Shipment delivery and logistics
- IT and hosting services
- Marketing and analytics
These providers are required to maintain the confidentiality of your data and only use it for the purposes we specify.
3.2 Legal Obligations
We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).
3.3 Business Transfers
In the event of a merger, acquisition, or sale of Flash Freight Express assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to your privacy rights.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once we no longer need your data, we will securely delete or anonymize it.
5. Security of Your Information
We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, disclosure, or misuse. These measures include:
- Encryption of sensitive data (e.g., payment information).
- Secure servers and firewalls.
- Regular security audits and monitoring.
However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account login credentials confidential.
6. Your Data Protection Rights
Depending on your location, you may have certain rights under data protection laws, including:
6.1 Access and Correction
You have the right to request access to your personal information and correct any inaccuracies.
6.2 Data Portability
You may request a copy of your data in a structured, machine-readable format.
6.3 Deletion
You can request that we delete your personal information, subject to any legal obligations we may have to retain it.
6.4 Objection to Processing
You may object to the processing of your personal information for direct marketing or other specific purposes.
6.5 Withdrawal of Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@flashfreightexpress.com.
7. Third-Party Links
Our website may contain links to third-party websites or services. Flash Freight Express is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.
8. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us, and we will take steps to delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Flash Freight Express
Email: info@flashfreightexpress.com
By using our website and services, you agree to this Privacy Policy. Thank you for trusting Flash Freight Express with your information.